Legal information

Thank you for visiting our website https://tickets.az (hereinafter referred to as the “Website”)!

1. PREAMBLE TO THE TERMS OF SERVICE

Before using this Website, we ask you to carefully read the terms and conditions set forth in the Terms of Service (hereinafter referred to as the “Terms”). These Terms contain important information in respect of the Website use, as well as significant information and warnings about service provision you may receive using this Website. You are required to acquaint yourself with these Terms prior to proceeding with the use of the Website.

If you do not agree to the terms and conditions outlined in the Terms, you shall not use the Website and immediately leave it.

Each time you visit the Website, a unique user ID will be assigned to you (made for your convenience in the lower part of the Website), which you may use when communicating with the Customer Care Service.

If you have further questions about the use of this Website, do not hesitate to contact the Customer Care Service:
Tel: +994 12 493 84 83 (24 hours a day, according to operator tariffs)
Email:[email protected]

2. DEFINITIONS

2.1. “Agency”, ”we” – TTN Eesti OÜ, located at: Jõe St. 3-302, Tallinn, Estonia, 10151, identification number: 14038986,  taxpayer identification number: VAT EE102036927, IATA code 63320611,information on licenses and certificates is available at the following link — a company which maintains the Website and enables Users to book travel and other services by virtue of technical capabilities of the Website. The Agency acts as an agent (intermediary) between you and the Carrier/Service Provider.

2.2. “You”, “Customer”, ”User”, ”Purchaser”, ”Passenger” is a natural person, who uses the Website and/or places the Booking in accordance with the terms and conditions determined in these Terms, as well as is a party to these Terms on Agency Ancillary Services and/or the Service provision agreement concluded with the respective Service Provider/Carrier. The User may also be a Purchaser and a Passenger, or a Customer.


2.4. “Acceptance of the Terms” is a response of the Website User about the acceptance of these Terms by performing the following actions:

• continuous use of this Website (access or reaccess the Website), and/or
• registering/authorising on the Website, and/or
• placing the Booking or order of the Agency Ancillary Services.

Acceptance of the Terms is full and unconditional acceptance by the User, of the terms and conditions set forth in these Terms. The Acceptance of the Terms creates legal consequences for the parties according to the terms and conditions specified in these Terms.

2.5. “Order”, ”Booking” is a request for the services properly created by the Customer on the Website on their own that assigns the chosen Service to a particular natural person (or persons), and which is confirmed and accepted by the Agency. Any Order/Booking will be deemed to be accepted by the Agency only after Service payment confirmation by the Customer and after the Agency has received confirmation from the Service Provider/Carrier of a possibility to fulfil the Order/Booking and sent the proper confirmation to the Customer. The Booking may provide for an advance payment or full payment at the moment of its placement, or payment within the designated term after its confirmation. The unpaid Booking means that it is reserved for a definite period of time and within this period may be sold only to the Customer who has created it based on the terms and conditions of these Terms. The unpaid Order/Booking shall be cancelled after the expiration date, which has been designated for its payment. The Booking status is determined and displayed in the “My Account” section.

2.6. “Website Services” are the services available on the Website for ordering.

2.7. “Service” is a range of actions provided for the Customer by the Service Provider/Carrier upon payment and confirmation. The Service volume and the beginning of its provision are chosen by the Customer on their own when creating the Booking of the options offered on the Website. Pursuant to the terms and conditions of these Terms, the Service Providers/Carriers are not obliged to provide the Customers with any other services except for those that have been specified in the Booking. The Services and Ancillary Services herein may be used collectively or separately as the “Services”.

2.8. “Agency Ancillary Services” is a range of actions provided directly by the Agency, and include as follows:

• display of information for the Users about travel services, leisure services provided directly by the Carriers/Service Providers;
• provision of technical capability to create the Booking through the Booking System available on this Website, pursuant to the terms and conditions of these Terms;
• provision of other additional options when purchasing the Services or at the stage of refund/cancellation of the Booking.

The Customer shall always be notified of the scope and price of the Agency Ancillary Services when placing or changing/voiding the Booking and according to the terms and conditions of use of each separate Website Service, and may be specified as a “Service Fee” or as a separate cost of the Agency Ancillary Service when making payment. The cost of the Agency Ancillary Services may be included in the price of the Services, which shall be paid by the Purchaser at the time when ordering the Service, or may be specified separately when placing each Booking.

2.9. “Electronic ticket/itinerary receipt”, “flight ticket” is an electronic digital document/ticket form which:

• is stored in the system of the Service Provider/Carrier, the global distribution system (GDS), Webiste Booking System;
• contains a full set of data about the Service;
• depending on the chosen service, can display identification data of the seller, Agency, Service Provider/Carrier, Purchaser, and Passengers;
• confirms the purchase of the Service or its Booking;
• confirms the right of the persons specified in the document to use the Service;
• obliges the Service Provider/Carrier to provide the Service.

Such electronic digital document is formed by the Agency or directly by the Service Provider/Carrier, and is sent to the Customer’s email in the form of a copy of the electronic document, and, generally, is available in the “My Account” section.

2.10.  “Booking System” is an information system containing data on the full list of the Services available for Booking and purchasing on the Website (including the following: flight schedule, carriage rules, categories and characteristics of vehicles (for carriage services), data on types of vehicles, availability of seats, fares of the Carriers/Service Providers, rules of their application). Information in the Booking System is located on the Website in the manner it is presented in the global distribution system (GDS), booking systems of the Service Providers/Carriers or their authorised representatives. Information in the Booking System may be at any time amended or supplemented, hence the Customer is advised to use the Booking System on an “as is and as available” basis.

2.11. “My Account” section” is a closed area of the Website, which is accessible only to the Users who have got registered/logged in, and includes the following subsections:

• “My Reservations” contains information on all created Orders on the Website;
• “Purchaser Information” is a mechanism intended to store and edit the Purchaser’s data;
• “Passenger Information” is a mechanism intended to store and edit the Passengers’/Customers’ data;
• “My Bonuses” includes information on the current balance and the history of accrued bonuses if the rules of the Bonus Program are available on the Website;
• “Account Settings” is a mechanism intended to change the User’s personal data, including the password for logging in to the “My Account” section.

2.12. “Carrier” is a company (legal entity or private entrepreneur) acting as a direct seller of the Service or provides Passenger carriage Service, chosen and/or paid by means of the Booking System on the Website, which operates according to the terms and conditions of partnership/agency/subagency and other agreements concluded with the Agency.

2.13. “Service Provider” is a company (legal entity or private entrepreneur) acting as a direct seller of the Services or provides travel and other Services available on the Website, or which operates as an intermediary in respect of Service provision pursuant to the terms and conditions of partnership/agency/subagency and other agreements concluded with the Agency.

2.14. ”Low-Cost Carrier”,”low-cost airline”. The Service Provision Rules and flight ticket sales are governed by special conditions of such Low-Cost Carriers. As a rule, the low price of flight tickets of such Low-Cost Carriers is caused by lack of traditional services offered to passengers by full-service airlines. These additional services are usually offered to passengers for a fee. As a general rule, flight tickets purchased from Low-Cost Carriers are non-refundable.

2.15. «Service Provision Rules» or «Fare Rules» are the terms and conditions of the Service Providers/Carriers according to which booking of, purchase of, use of, void of, change of and/or refund for the relevant Service are made, and which shall be read, agreed upon and fulfiled by the Users before placing the Booking. The Service Provision Rules are established by the Service Providers/Carriers in accordance with their commercial terms and conditions, and relevant requirements of the applicable legislation and international rules which may be applied to such type of the Services.

2.16. “Payment System” is a payment organisation, payment system participants and a set of relations arising between them when transferring funds from the Purchasers to the account of the Agency/Service Providers/Carriers, for the services available for purchase on the Website. “Payment Infrastructure Services Operator” is a clearing processing institution and other entities authorised to provide specific types of services in the payment system or perform operational, informational and other technological functions in respect of the transfer of the Purchaser’s funds for the services purchased on the Website, which own the necessary licenses and permits for transferring funds and operate pursuant to the agreement concluded with the Agency/Service Provider or Carrier.

2.17. “Agency Office Hours” are office hours of the Agency: 9.00 am - 6.00 pm, except for Saturday and Sunday, as well as public holidays during which the employees of the Agency, except for the employees of the Customer Care Service, work.

3. GENERAL TERMS AND CONDITIONS OF THE TERMS OF SERVICE

3.1. Subject matter of the Terms. The subject of these Terms is the provision by the Agency, acting as an intermediary, of services for booking, ticketing and sale of the Services and provision of the Agency Ancillary Services with technical capabilities of the Website.

3.2. Integrity of these Terms. These Terms of Service, IATA Agreement, Service Provision Rules/Fare Rules, as well as any policy and notifications/messages of the Agency, which are related to or may arise under these Terms, may be available on the Website or sent in emails or SMS messages during the process of Booking placement or at any other time, which constitute an integral agreement concluded between you and the Agency in respect of Website use, placement of the Bookings/Orders and Agency Ancillary Services.

3.3. Acceptance of the Terms. If you (i) continue using this Website, and/or (ii) place the Booking or order the Agency Ancillary Services, you will be offered to acquaint yourself with the conditions of these Terms (active link to the content of these Terms) and accept the conditions of these Terms (“active opt-in in the approval field”), whereupon you are deemed to:

3.3.1 fully, unconditionally, and without any changes have accepted the terms and conditions defined in these Terms, namely made Acceptance of the Terms and understand the consequences of use of this Website; and

3.3.2 have confirmed that you have got acquainted with the terms and conditions of these Terms and have agreed to act strictly on the basis of these terms and conditions when using the Website and placing the Bookings, and in case of violations of the aforementioned terms and conditions, agreed that the Agency has the right to take all necessary measures to eliminate irregularities and protect its infringed rights in accordance with the terms and conditions of these Terms and provisions of the applicable law; and

3.3.3 have agreed on collection and processing of your personal data according to the terms and conditions of personal data protection (privacy policy), which are available at the following link; and

3.3.4 have given your consent to the Agency (its partners or affiliates) to act in the name and on your behalf as your representative in the process of Booking placement and payment for the ordered services to the Service Providers/Carriers, which is limited to what is required from the Agency acting as an agent (intermediary). If it is required due to the service purchased by you, you are deemed to have given your consent to, agreed to and understood that the Service Provider/Carrier or the Agency (its partners or affiliates) may debit your account for the services.

3.4. Amendment to these Terms. The Agency may, at its sole discretion, from time to time make amendments to the terms and conditions of these Terms of Service which will apply to your subsequent Booking. The Agency will publish amendments on this Website having specified the date of a recent edition of these Terms. The Agency is not obliged to notify you of the amendments to the Terms, but to publish the amended Terms on this Website. The amendments shall take effect as of the date of publication of the Terms with the amendments hereto on the Website. You shall check for the updates of the Terms and their latest version of the Terms on a regular basis. You understand and agree that your explicit acceptance of these Terms and/or use of this Website after the date of publication of the amendments will constitute your full and unconditional acceptance of the modified terms and conditions of the Terms. If you do not accept the modified terms of the Terms, you shall stop using the Website.

3.5. Language of the Terms and Language of the Website. The main language of the Website and the Terms is the English language, which shall prevail over the other editions available on the Website. Information on the Website and these Terms is translated into Russian and Azerbaijani for information purposes and for your convenience and information only.

The Service Provision Rules/Fare Rules, which are available when placing the Booking (stage of Booking dialogue box), can be provided in English and with available automatic translation into the other language chosen by you. When placing the Booking, you are deemed to have agreed to such terms and conditions in respect of presentation of information on the Service Provision Rules/Fare Rules and shall get acquainted with them and receive advice on their text, terms and conditions and correctness of the translation into the language chosen by you before placing the Booking. If you have any questions regarding the terms and conditions laid down in the Service Provision Rules/Fare Rules, you shall contact the Customer Care Service. Booking placement confirms your full and unconditional consent to the Service Provision Rules/Fare Rules, and you shall be solely responsible for all risks associated with ordering the Services under the agreed conditions. When Ordering the Services (one or more), you shall check on your own for contradicitons between the Service Provision Rules/Fare Rules for each Service.

You hereby acknowledge that the terms and conditions of these Terms, the Service Provision Rules/Fare Rules for each particular Service and any other notifications and information on the Website are set out clearly, comprehensively, unambiguously and in an easily accessible form. If you have any questions about the information provided on the Website and in the Terms, please contact the Customer Care Service.

3.6. Preconditions of Services and Agency Ancillary Services Provision. The Agency enables placement of Service Booking on the Website pursuant to the terms and conditions of partnership, agency, subagency and other agreements concluded with the Service Providers/Carriers. When placing the Booking on the Website, you enter into direct contractual relationships with the Service Providers/Carriers. Since the time you placed your Booking, the Agency shall act only as an intermediary between you and the Service Providers/Carriers. The Agency shall transmit only the details of your Booking and shall not be a provider or co-provider of the ordered Services. The Agency cannot influence the terms and conditions in respect of the provision of the Services by their direct suppliers and shall not be liable if they violate the terms and conditions of Service provision. The Service Providers/Carriers that provide travel and other Services, which are available on the Website, are independent contractors and are not dependent agents or employees of the Agency. The immediate Carrier/Service Provider shall be fully responsible for the provision of the Services for Passenger/Customers.

4. RULES AND TERMS OF USE OF THE WEBSITE AND SERVICE PROVISION

4.1. Website Use Rules and Precautions. If you continue using this Website, you are deemed to have agreed to the following mandatory rules and precautions in respect of Website use:

4.1.1. You are a natural person who is 18 (eighteen) years old, have full legal capacity and capability to enter into a contractual relationship with the Agency/Service Providers/Carriers and third parties under the terms of these Terms.

4.1.2. You shall use the Website only for your personal needs not related to business activities, and in accordance with the Terms and effective and applicable laws.

4.1.3. You shall place the Booking and use the Services under the Service Provision Rules/Fare Rules of your chosen Service Providers/Carriers which provide a particular Service, and you shall use the Agency Ancillary Services based on these Terms and information provided under these Terms.

4.1.4. You are deemed to have agreed and acknowledged that any information on the Website, Website Services and Booking System is provided to you on an "as is and as available" basis and shall not be construed as encouragement to act or explicit recommendation or preference for one of the Service Providers/Carriers. You shall use this information and technical capabilities of the Website at your own risk and without any guarantees from the Agency. You are deemed to have agreed that you make choices of the services self-consciously and are responsible for all your actions and omissions based on the information placed on this Website and provided by the Agency. Before making any decisions, you agree to learn all available information about the services (including the information, which is a reference to external sources of information), and get advice from a qualified expert or receive information available from other sources.

4.1.5. Your Data. You are deemed to have agreed that all information you have provided on this Website, including the information specified when registering, is true, accurate, actual and complete. You shall update your contact and personal information listed in the "My Account" section in a timely manner, check for their accuracy and relevance. You are deemed to have acknowledged that all information about the Passengers you have specified when placing the Order is reliable, accurate, actual and complete. You shall check whether the changed data which differs from the data in the “My Account" section, is saved (update the browser page of the Website) before confirming the Booking and its payment. You are fully and solely responsible for the information transmitted by you in the Booking System to place and pay for the Booking. The information you provide to receive the Services/Agency Anciliary Services, including personal and other data of the Purchaser/Customer shall be entered by you. Thus, you shall not make any claims against the Agency for incorrect and other data entered in the Booking (for instance, claims related to an error in passport data of the electronic digital document/ticket form).

4.1.6. Feedbacks. You are deemed to have acknowledged and agreed that comments/feedback left by you on the Website or sent to the address of the Agency, or left on any other web resource or social media, which are directly or indirectly related to the Agency, may be publicly available and published on the Website, any other web resource, social media on your behalf to inform others about your opinion on the Service/Agency Ancillary Service used. You shall be fully and solely responsible for posting feedbacks and shall not specify there: your personal data or personal data of third parties; profanity or information that violates public order or third party rights; information obtained in violation of intellectual property rights or illegally obtained; advertising and marketing materials of third parties, calls for participation in loyalty programs and other incentives. Posting and deleting of feedbacks shall be performed at the Agency’s sole discretion.

4.1.7. Electronic Means of Communication. You are deemed to have agreed to use electronic means of communication, including, but not limited to: (i) email and (ii) SMS messages (hereinafter include collectively or separately: SMS, push-messages, WhatsApp, Viber-messages, or messages of other type or mode of transmission at the mobile phone number you have specified on the Website) in the use of the Website, providing access to the "My Account" section, Booking placement and obtaining of information about services, as well as electronic delivery of messages (email, SMS messages) associated with the use of the Website, Booking of the Services or Agency Ancillary Services.

To properly place the Booking and receive the Services or Agency Ancillary Services, you need to enter a valid (correct) email address and a valid (correct) mobile phone number, and you shall be deemed fully and solely liable for entering such data. The Agency is not obliged to check and shall not be liable for any incorrect or misspelled email address or incorrect mobile phone number or configuration of your email service (spam filters, etc.) and, respectively, for failure to obtain adequate notifications of the created Booking or order of the Agency Ancillary Services, including but not limited to the notifications of departure date/time change, arrival date/time change, flight cancellation, etc. Changes and corrections of errors in an email address or mobile phone number (if it is technically available on the Website) shall be carried out by the User on their own in the "My Account" section or, if it is possible, by the Customer Care Service according to the User’s request and their personal identification data.

In case the Agency sends messages/notifications to your email/mobile phone number specified by you when creating the Booking/registering on the Website, which appeared to be incorrect or misspelled, you are entirely and solely liable for, have a legal responsibility for, and bear risks associated with the possible consequences of using incorrect email/mobile phone number, as well as for third party actions. You shall not make any financial, moral, legal and other claims against the Agency in case the wrong email address and/or mobile phone number has been specified.

4.1.8. You are deemed to have agreed that the Agency may monitor (control) and record telephone calls coming into the Customer Care Service and implement selective audit of emails to ensure proper service level and staff qualification improvement, fulfilment of obligations or exercising of rights stipulated by these Terms, as well as use of, exercising of and protection of its rights and legitimate interests related to legal relations arising out of these Terms.

4.1.9. You may send your questions, comments, suggestions, feedback, and complaints to the Agency through all available means of information support of the Website. The Agency makes every effort to answer you as soon as possible, but in any event, no later than 30 (thirty) business days of the receipt of the request.

4.1.10. The Legitimacy of Emails and Booking System Data. You are deemed to have agreed and acknowledged that (i) all emails sent to you by electronic means of communication through the Website or by the Customer Care Service according to your request (or otherwise agreed by the Parties) are equal to communications on hard copy; and (ii) all electronic and system data stored in the Booking System of the Agency or in GDS, collectively or separately, are deemed mandatory, appropriate and sufficient evidence in solving possible claims/disputes, including those of legal nature arising out of or in connection with these Terms.

4.1.11. Actions on Behalf of Third Parties. You shall use this Website and the services available through the Website only for yourself or other natural persons on whose behalf you have the legal right to act and assume the respective rights and obligations. You hereby acknowledge that such other natural persons have authorised you and you have the legal right on their behalf to select and buy the Services/Agency Ancillary Services, as well as to give your consent to process their personal and payment data necessary for ordering the Services.

You shall timely, entirely and before placing the Booking inform such natural persons of the terms and conditions of these Terms and reservations specified therein, including all the Service Provision Rules/Fare Rules and restrictions that may be applicable to them in respect of order of, purchase of and use of the selected services. Responsibility for the consequences of a failure to notify, as well as for the actions of such third persons, caused by such failure to notify, rests solely with the Purchaser.

Prior to Booking placement, you shall notify such other third parties that they are not a party to these Terms and have no right to bring any claims, file any lawsuits, petitions, etc., against the Agency, which are related to the Services/Agency Ancillary Services you have ordered in their favour (on their behalf).

Such natural persons shall be informed and give their entire and unconditional consent to the following: all communication regarding the ordered services will take place through your "My Account" section and your email/mobile phone number, and the identification of such persons by the Customer Care Service will be carried out on the basis of the data available in the “My Account” section or your email address/phone number. You shall promptly and entirely notify natural persons on whose behalf you act, of any changes, clarifications, cancellations, etc., related to the ordered services and any information about the ordered services you have received via email or SMS message or by any other means of communication. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with you.

4.1.12. Security of the "My Account" Section. If you have registered on the Website and received access to the "My Account" section, you shall protect information on your registration data, including login and password (received via email or SMS message), control it, take all measures necessary to prevent unauthorised access by third parties and be fully liable for your and/or third party’s use of the "My Account" section. If you have any suspicions about possible unauthorised access by third parties to your "My Account" section, you shall immediately inform the Customer Care Service. Any action taken through the "My Account" section will be deemed to have done by you.

4.1.13. Agreement with the Service Provider/Carrier. You are deemed to have agreed that all agreements on Service provision by Carriers/Service Providers, information about which is available in the Website Services, are concluded between you and the Service Providers/Carriers. You agree and are fully aware that under no circumstances shall the Agency be deemed a party to such agreement concluded between you and the Carriers/Service Providers. If you do not agree to the Service Provision Rules/Fare Rules and terms and conditions of such agreements with the Service Providers/Carriers, you shall not place any Booking of the Services. By accepting the set terms and conditions, you shall be entirely and solely liable for compliance with the Service Provision Rules of the chosen Service Provider/Carrier and shall undertake, including, but not limited to, the following: to fulfil the provisions and terms of purchase of the Services, to make payment in full and within the defined terms and according to the established fares, taxes and charges, rules and restrictions of the Service Provider/Carrier, Booking void/change/refund policy. You are deemed to have confirmed that you have read and unconditionally agreed to the terms of service of the Service Provider/Carrier if it is available on the selected Website Service, where you place the Booking, and which is a separate agreement. The Acceptance of these Terms shall not supersede the acceptance of the terms of service of the Service Provider.

4.1.14. Agency Ancillary Services and Offers. By placing the Booking, you are deemed to have agreed and authorised the Agency to collect information about your placed Bookings and contact details on the Website in order to send messages about special offers, promotions and ancillary services available on the Website; offer paid or free of charge Agency Ancillary Services, such as a service of flight delay or cancellation notification in the form of an SMS message; search service of railway tickets after their appearance on sale; recommendation service in respect of the choice of hotel when searching for flight tickets; insurance and other services. Depending on the stage of Booking dialog box, where the Agency Ancillary Service is offered, its price is either included in the total price of the Booking or is proposed to be paid separately. The terms and conditions of Agency Ancillary Service provision are availabke on the Website prior to Booking placement. By ordering the Agency Ancillary Service, you shall be fully and solely liable for compliance with the terms and conditions in respect of the provision of the Agency Ancillary Services and undertake, including, but not limited to, the following: to fulfil the terms and conditions of Agency Ancillary Services purchase, settlement of all amounts payable in due time and in accordance with the established fares, rules and restrictions set by the Agency.

4.1.15. Changing Information on the Website. The Agency has the right, at its sole discretion, before accepting the order, to do the following: enhance/delete the existing Services of the Service Providers/Carriers, Agency Ancillary Services, Website Services and functions; change the design; loyalty program rules; enhance/delete the payment methods available for payment for the Booking on the Website; change the amount of a Service Fee and the price of the Agency Ancillary Services charged when ordering, purchasing, voiding, changing, refunding for the Services, change the price of the Agency Ancillary Services. The Website may include certain discrepancies or outdated information that on the time of Booking placement is not relevant and is provided for information purposes only.

4.1.16 Error Correction. The Agency reserves the right to correct any errors (including those in financial information) on the Website and in the Bookings placed (paid or unpaid). If in your Booking the price of the Services has been wrong, you will be offered (if possible): (i) to change the Booking by correcting the incorrect (wrong) price to the correct (right) price, or (ii) cancel the Booking without imposing penalties.

4.1.17  Unlawful Acts and Fraud. You shall not use any software intended to damage the infrastructure of the Website, disrupt its timely and correct functioning; violate restrictions in respect of any HTTP-header of the Website address bar, attempt to intercept any data and personal information processed by the Website; perform actions that cause congestion in the Website infrastructure, monitoring, automated extraction of information or making a copy of any data and information from this Website, create "frame", "mirror" or otherwise interfere with the operation of the Website by any means and for any purpose whatsoever.

You are deemed to have acknowledged and agreed that the terms of use of the Website prohibit creating multiple accounts at a time, intentional misrepresenting of personal information, impersonating of any person, placing of fictitious Bookings, etc. Any fraud (fraud attempts) regarding the use of the Website, as well as making payment by payment cards on the Website, shall be investigated and the persons in fault are brought to justice according to the local and international legislation. Fraud (or its attempts) in Booking placement or purchasing the Services on the Website may lead to problems in obtaining visas and flight check-in or other use of the Services.

4.1.18 Restricted Access to the Website. You are deemed to have agreed that the Agency has the right, at its sole discretion, to deny anyone access to this Website, use the "My Account" section and Booking placement, suspend the access to the Website and ordering the Services by having blocked the access to the Website and/or deleted the created "My Account" section in order to carry out scheduled and unscheduled technical and preventive operations, or in case of breach by the User of the terms and conditions of these Terms, at any time and for any reason whatsoever, without explanation and prior notifications.

4.2. Service Ordering Rules and Warnings

4.2.1. Compliance with the Service Provision Rules. By placing the Booking, the Purchaser and Passengers shall get acquainted and are deemed to have agreed to the these Terms, the Service Provision Rules/Fare Rules of the Service Providers/Carriers that apply to the chosen Services, terms and conditions of provision of the Agency Ancillary Services (if applicable), including the terms of ticket void/change/refund (as well as to the terms and conditions in respect of the connecting flights by the Carriers, in case of issue of a transfer ticket (if the time is enough to make a transfer, issue transit visas, etc). Any violation of these Terms and the Rules of Provision of the Agency Services or Agency Ancillary Services may result in cancellation of the Booking, denial of access to the acquired services, without a refund of the money paid for them; charging of your advance payment without a refund; reimbursement at your expense, of all losses incurred by the Agency or the Service Provider/Carrier as a result of such breach, under these Terms.

Ticking the dialog box (opt-in) on the Website before Booking placement is the sufficient proof of the fact that you got acquainted with and agreed to these Terms, and shall be deemed appropriate and sufficient evidence in any proceedings. Booking placement with nominally ticking the dialog box (opt-in), i.e. without actual reference to these Terms may adversely affect the Purchasers/Passengers. Ticking the dialog box (opt-in) on the Website before Booking placement and getting acquainted with the Terms is an unconditional and integral process of Booking placement on this Website. Thus, you shall not litigate this fact, namely the fact of ticking the dialog box (opt-in), in case of any disputes, and in any proceedings.

4.2.2. Choosing the Services. All stages of Booking placement: choice of the volume and type of the services, route and date selection, flight selection, accommodation selection, entry of Passenger data (Passengers on whose behalf/for whom the Booking is placed) and Purchaser data, payment method selection are exceptionally sole and acknowledged choice of the Purchaser. The information specified by the Purchaser, when placing the Booking, is automatically recorded in the Booking System, global distribution system and/or internal booking system of the Service Provider/Carrier for further confirmation of the Booking and provision of services. Some Service Providers/Carriers may require the Purchaser to agree and sign a liability waiver before using the services they offer. If you disagree with these terms, you shall not place the Booking and shall not use the Services.

4.2.3. Amendments to the Service Provision Terms and Conditions. All offers, prices, service types and terms and conditions thereof, as well as the Service Provision Rules/Fare Rules may be: changed without sending any notification to the Purchaser, limited/available according to the time frames, availability of seats and terms of the preliminary Order, dates of travel, minimum or maximum length of stay at a destination, weekends and holidays, seasonal fluctuations in prices, waiting lists, as well as strikes and temporary failure or shutdown of the booking systems and/or may be changed due to other changes, conditions and restrictions. The Agency shall inform the Users of the change of terms, volume and range of the services or the inability to fully or partially perform the service paid, by sending an email or SMS message at a mobile phone number, only if it has obtained such information from the Service Providers/Carriers. Such notification is only an Agency information service. In case of nonreceipt of the said information from the Service Providers/Carriers, the Agency shall be released from liability to Users, as it is not a party to the agreement between you and the Service Provider/Carrier.

4.2.4. Beginning of Service Use (Receipt). The Passengers/Customers shall be obliged to come to the place of Service provision in time (i.e. at time defined by the Service Provider/Carrier) and shall be solely responsible for no-show or arriving late in the place Service provision or the inability to use the Service due to non-compliance with these Terms or the Service Provision Rules.

4.2.5. Adherence to Customs and Border Formalities and Duly Completed Documents for Service Use. The Purchaser and Passengers shall be responsible for the following: preparation of, availability of and correct issuance of the visas and documents required for crossing the border of countries of transit (even if the Passengers do not leave the airport or plane) and the country of arrival; timely providing the Agency with passport, visa information and data on the place of stay of the Passengers in the country of arrival needed for entering in the Booking, if it is required by the Carrier or Service Provider. The Agency shall provide information reference on customes and border formalities on the Website before Booking placement.

The Purchaser and Passengers are deemed to have confirmed that they are aware of and shall, on their own, fulfil all the requirements of the country of departure, transit country and the country where they are heading for, including requirements for international passports and other formal documents, including conditions regarding the remaining period of validity of the international passport required for visa and entry into the country of arrival: visa issuance, purchase of a return ticket when entering the country with a visa-free regime; compliance with other requirements necessary for entry into the country (availability of health insurance, the  need for vaccination, proof of sufficient funds, availability of a return ticket etc.); issuance of the documents for travelling of minors under the age of 18 (eighteen) years; issuance of the documents to transport animals and plants, and conditions of their placement at the place of Service provision; permits for the transportation of equipment, musical instruments, weapons, art treasures, and any other permits and approvals. The Passengers shall be solely liable for the validity of foreign passports, exit permits for minors required for crossing the border and other documents necessary for Service use, as well as for the accuracy of the information contained in these documents. The Passenger is obliged to obtain the necessary information about deportation at the consulate of the respective country and be informed that the deportation of the Passenger owning invalid entry or exit travel documents is carried out at the expense of the Passenger with or without penalties.

The Purchaser and Passengers are deemed to have confirmed that they are aware of the customs requirements and rules and border formalities of the country of departure and transit countries, baggage allowance rules, as well as the rules of conduct in the country of transit or arrival, and shall comply with all these rules.

4.2.6. Means of Technical Support of the Website and Information Support of the Services. The Customer Care Service works 24 hours a day. To receive consultation, contact the Customer Care Service:

• tel: +994 12 493 84 83 (round-the-clock, payment according to operator tariffs);
• Email: [email protected].

If you contact the Agency in any other way than the one specified in this clause of the Terms, your request may not be accepted. You are deemed to have agreed that the Customer Care Service shall not handle any letters sent by you to the following email address: [email protected], including letters sent in response to a letter sent by the Agency from the specified address. You shall not make any claims against the Agency due to your failure to contact the Customer Care Service if there was something you did not understand about the Services/Agency Ancillary Services while placing the Booking, but in spite of this, you placed the Booking.  

4.2.7. Contacting the Customer Care Service for information on the Bookings/Orders and/or issues related to access to the "My Account" section may require authorisation/customer identification. The list of questions and information required for the authorisation of the Customers by the Customer Service shall be defined and changed solely by the Agency and at any time. Passengers on whose behalf/for whom the Booking has been placed shall be notified by the Purchaser that for the purposes of their authorisation, the Customer Care Service may require information that is available only to the Purchaser who placed the Booking through the "My Account" section. The Agency shall not be responsible and shall not compensate for any expenses caused by failure to comply with the authorisation process by the Customer/Passenger when contacting the Customer Care Service.

4.2.8. You are deemed to have agreed that the Website use rules set forth shall also apply to cases where you obtain access to the Website (its separate pages or the Services), while you are on other websites that enable full or partial view of this Website.

5. REGISTRATION ON THE WEBSITE

5.1. In order to use the services of the Website, you shall register on the Website and obtain access to the "My Account" section. When registering you shall provide the following data:

• email address (which will be used as a login after the registration);
• first and last name;
• contact mobile phone number;
• access password (during the complete registration on the Website).

The list of information required for registration/authorisation on the Website may be changed by the Agency at its sole discretion, whereby such changes do not require the corresponding amendments to these Terms on a compulsory basis.

5.2. Access Password. In express registration and automatic registration on the Website, a password is automatically generated and sent to you via email after registration. You can change the password in the "My Account" section. If necessary, you may use "reset password" on the Website. You shall use a strong password to access in the "My Account" section and shall not share it with third parties.

5.3. Registration Methods. There are three options to register on the Website and obtain access to the "My Account" section:
Complete registration through the relevant registration form on the Website.
Express registration on the Website using social media profile, whereas further provision of the data necessary for ordering the services is required.
Automatic registration on the Website and getting access to the "My Account" section after the placement of the first Booking. In this case, the first Passenger’s data will be used to enter it in the “My Account” section.

5.4. You have the right to freely and at any time use access to your Bookings and personal information defined on the Website in the "My Account" section using your email address (login) and password received via email after registration. You can also log in to the "My Account" section by logging in via SMS message that will be sent to your mobile phone number.

5.5. When registering on the Website, you will be further asked to agree to the terms and conditions of these Terms. If you do not agree to these terms, please do not use the Website and leave it immediately.

6. GENERAL RULES: BOOKING, PURCHASE. PAYMENT PROCEDURE

6.1. General Rules. Booking

6.1.1. By placing the Booking on the Website, the Purchaser shall provide their personal data and personal data of the Passengers/Customers if needed for specifically selected Service:

• last name and first name;
• details of the ID cards (e.g., the number and series of the passport);
• birthdate;
• information on gender;
• information on citizenship;
• other data necessary for ordering and use of the Services.

The list of information required for Booking placement on the Website may be changed by the Agency at its sole discretion, whereby such changes do not require the corresponding amendments to these Terms on a compulsory basis.

6.1.2. Passengers/Customers with the personal data specified in the Booking, which contradict the data specified in the ID card or are mixed up (the last name is specified instead of the fist name or vice versa), shall not be entitled to receive the Service.

6.1.3. When placing the Order, you shall fill in all the fields that are marked in the Booking System as "required" to be filled in. The Bookings you have made (all the steps in the dialog box have been completed) are automatically processed by the Booking System on the Website. All Bookings placed are available for view in the “My Account” section.

6.1.4. When you place the Booking, the Booking System may offer you ancillary services of the Carriers/Service Providers and/or Agency Ancillary Services (for example, insurance of baggage during flight time, or SMS notification, etc.). In this case, the Booking System will automatically tick the dialog box (opt-in) next to the offered Agency Ancillary Service, which may be useful (be of interest to) for you. When placing the Booking you have to check the corresponding marks ("opt in"). If the ancillary services of the Carriers/Service Providers and/or Agency Ancillary Services offered by the Booking System, are not relevant to you, you have to remove such mark ("opt out") when placing the Booking before payment. If the ancillary services of the Carriers/Service Providers and/or Agency Ancillary Services offered by the Booking System when placing the Booking are not relevant to you, but you did not remove the marks ("opt out") when placing the Booking, such ancillary services of the Carriers/Service Providers and/or Agency Ancillary Services will be deemed relevant to you and will be included in the Booking with further payment. You shall not bring any claims, file any lawsuits, petitions, etc., against the Agency, which are related to the fact that the Services/Agency Ancillary Services offered by the Booking when placing the Booking, were not relevant to you, but you failed to remove such marks ("opt in") when placing the Booking before its payment.

6.1.5. Changing Booking Data. Please note that change of any of the Passengers’/Customers’ personal data in the ticketed Booking (including error correction), route and date change, etc., may result in loss of the agreed fares, based on which the Booking was ticketed, as well as it may result in any surcharges. Changing of personal or other data of the Passenger/Customer in the Booking may be ground for a ticket refund and issuance of new tickets under new fares and new cost. When making changes to the Booking placed, the Purchaser shall undertake all possible financial risks associated with including but not limited to financial risks related to fare cost loss/fare change under which the Service has been paid, ticket change/refund, payment of a Service Fee due to the changes made to the Booking, necessary additional surcharges, penalties/fines, placing of a new Booking, refund of the money paid, currency conversion costs when refunding, etc. Please be attentive when filling in all data in the Booking. The Agency makes every effort to verify the information you enter in the Booking, but shall not and cannot be responsible for and shall not incur the expenses related to your incorrect, incomplete or inaccurate completion of personal and other data of the Passengers/Customers.

6.1.6. Cancellation of Unpaid/Paid Bookings. The deadlines of Booking payment are defined by the Carriers/Service Providers. The Agency cannot influence the change of the deadline for payment for the Services and shall not be responsible for the cancellation of such Bookings.

Your Booking will be automatically cancelled in the Booking System without paying a penalty in the following cases: (i) if the services were cancelled (sold out) by the Carrier/Service Provider (for example, all tickets were sold out to third persons using the third-party services, or directly by the Carrier) within the period you were passing all the steps of the Booking; (ii) if the services were cancelled (sold out) by the Carrier/Service Provider within the period you were entering the One-time code for payment confirmation,; (iii) if within the specified period, you did not pay/confirm payment for the Booking.

You hereby agree and fully understand that in case of cancellation of the Booking and its repeated placing (similar to the cancelled one), the cost of the Services defined in such repeated Booking may be different, as well as exceed the cost of the services that was defined in the cancelled Booking.

6.1.7 Order Confirmation. All Bookings and their status are available for view in the "My Account" section. We recommend updating the browser page to get the latest information on the status of your Booking after each chosen and completed action on the Website.

The proof of purchase of a flight ticket is an electronic ticket/itinerary receipt that is sent to the Purchaser's email address indicated when placing the Booking or provided to the Purchaser in another agreed way, upon confirmation of the Booking during 48 hours.

Please note that some of the digital electronic documents shall be exchanged for tickets directly at the box office of the Service Provider/Carrier before using the Services. The Bookings not paid on the Website provide for payment at the box office of the Service Provider/Carrier before the beginning of Service provision. The Customer is hereby notified that in case of failure to exchange digital electronic documents/ticket forms for actual tickets (if applicable), they will not be entitled to use such, and the Agency shall not be liable in such a case.

The Passenger shall check email, and other means of communication specified during the Booking, regarding the receipt of information on the placed Booking and/or the electronic digital document of the paid Booking or confirmed Booking, as well as information defined in the received electronic digital document. The Passenger shall check the information specified in the electronic digital document and print it out on their own. The Carrier/Service Provider before using the Service may request the Passenger’s/Customer’s ID card or the paper ticket. The Carrier/Service Provider may deny providing you with the Services if you do not have the valid ticket, documents that identify you and other documents necessary for Service use.

6.1.9 Notification from Service Providers/Carriers. If it is provided for by the appropriate Service, you may also receive notifications from the Service Providers/Carriers in respect of your Booking. The Agency shall not control and shall not be responsible for any exchange of messages between you and the Service Providers/Carriers that takes place without the use of this Website.

6.1.10 Discounts and Special Offers. Special offers, discounts and promotions shall be clearly specified and applied in accordance with the rules specified therein and during the defined period. If the Service involves obtaining discounts for a person referred by the Service Providers/Carrier to the certain age group (“child” and/or “infant”, the age of the child of infant shall meet age categories ("child", "infant") as established by the respective Service Provider/Carrier on the date of completion of a travel or completion of Service use. The age of the Customer/Passenger shall be confirmed by the relevant document (passport/birth certificate of the child/another ID document). Requirements to the form and data of such ID document are determined by the rules of the Carrier/Service Provider.

6.2. General Rules. Payment

6.2.1. Choosing Payment Method and Billing Details. The Purchaser shall choose a convenient method of payment for the Order among the possible methods for this Service and the type of the Service available on the Website at the time of Booking placement. The payment methods, which are not provided for and are not available on the Website to make and confirm the payment, shall not be accepted.

When selecting a payment card method, the Purchaser shall specify information related to payment cards, namely: payment card number, expiration date, CVC/CVV-code and cardholder name, and is deemed to have agreed to the processing of their personal and payment data by the Agency/Service Provider/Carrier/Payment System for funds transfer for the Booking placed.

The Agency may provide you with one and several options of payment methods for Booking payment, depending on service types which are included in the Booking and terms and conditions of the agreement concluded between the Agency and the relevant Carrier/Service Provider. The Agency shall have the right at any time and at its sole discretion, to change/delete any payment methods on the Website without the obligation to make any notifications and amendments to these Terms on a compulsory basis.

6.2.2. Authorisation for the Processing of Payment Transaction. After selecting and confirming the method of payment for the Booking, the Purchaser shall authorise either the Agency or the Service Provider/Carrier /Payment System to debit the payment card/bank account with the full price of the Booking specified on the Website, including Service Fees, commissions, fares, taxes, corresponding surcharges for money transfer, the amount of possible currency exchange rates to be applied to the payment for the said Booking, via chosen payment method, as well as authorise these entities to use your payment and necessary personal data for (i) the purchase and payment of your ordered Services, (ii) processing of refunds, if applicable. In case the Purchaser chooses direct payment to the Agency, the Purchaser shall bear the costs for processing the payment transaction in the agreed amount as indicated in the Booking process before the Booking placement.

By selecting any of the Booking payment methods, you acknowledge that the Agency, after receiving the funds for the placed Booking, transfers relevant funds to the Carrier/Service Provider.

6.2.3 Sufficiency of Funds to Pay. At the time of Booking payment by means of payment card/bank account, the Purchaser shall have a sufficient amount of funds required for the full payment of the Booking, including possible additional costs associated with the processing of payments, currency conversion or exchange difference. The balance in the payment card/bank account shall be sufficient to cover all such additional costs. The Agency shall not be responsible for Booking cancellation and the costs incurred by the Purchaser due to the lack of funds on the Purchaser’s payment card/bank account.

6.2.4 Payment Transactions. When the Booking is processed, the funds on the payment card/bank account may be temporarily blocked with their further debiting in the amount of the agreed Booking price. Payment card debit may be performed by the Agency/Carrier/Service Provider/Payment System in one payment or multiple payments (for example, for each ticket separately, when booking multiple tickets/hotel rooms simultaneously or when ordering multiple services simultaneously). Charging of the funds may occur both at the time of Booking placement or within approximately 30 (thirty) business days or longer after the Booking placement under the agreed rules of the Service Provider/Carrier. The Purchaser shall take all measures to enable the Agency/Service Provider/Carrier/Payment System to debit the payment card at any time (i.e., all payment restrictions and limits of the issuing bank must be lifted by the Purchaser until the funds are actually charged).

6.2.5 Payment Transaction Verification. The cardholder shall use it in accordance with the laws and the terms and conditions of the agreement concluded with the issuing bank, and shall not allow to use the payment card by persons who do not have the legal right or authority to use it. To avoid cases of various kinds of misuse of payment cards, all the Bookings placed and paid by the payment card on the Website shall be verified by the Agency that uses all reasonable means to verify the eligibility of payment transactions, including, but not limited to, according to the rules and payment protection standards and anti-fraud payment verification, the details of which are available on the Website.

The Agency reserves the right to deny you the provision of the Services or additionally request the copies of the cardholder’s documents if there are sufficient reasons to believe that the payment card transaction may be questionable/fraudulent. In order to verify the identity of the cardholder and their eligibility in respect of using the payment card to pay for the Services on the Website, the Agency may require the Purchaser to provide the following:

• a copy of the passport pages containing personal data;
• a copy of both sides of the payment card (the first six and last four digits must be clearly visible in the number of the card, CVC/CVV-code shall be covered).

You shall send the aforementioned copies via email in the size and format according to the requirements of the Agency, at the request and within the term set by the Agency. In case of failure to provide the requested documents on time or in case of doubts about their authenticity, the Agency reserves the right to cancel the Booking without explanation. The paid funds for the Booking shall be refunded to the Purchaser’s payment card, and the funds that were blocked on the Purchaser’s card shall be unblocked.

Please note that the verification of payment transactions is carried out by the Agency only during Agency office hours. In this regard, any payment transaction for the Services ordered at other times may be processed the next business day. The Agency shall not be liable for any costs incurred as a result of such verifications.

6.2.6 Currency. Settlements between the Purchaser and relevant Service Providers/Carriers shall be made/processed according to the settlement rules established by them/issuing banks. In this case, the currency charged to the Purchaser’s account may differ from the currency specified on the Website. By placing the Booking you are deemed to have agreed that you have been notified of the terms and conditions of the pricing of the Booking, currency to be charged to the account, payment and currency exchange terms, and you are deemed to have entirely and unconditionally accepted the defined payment terms.

6.2.7 Additional Costs for Payment Transaction Processing. The Purchaser shall be entirely and solely responsible for all commission costs, the amount of possible conversions and exchange difference, as well as other specified expenses that may be added to the price of the Booking by the issuing bank of the payment card/payment system, operator of payment infrastructure services. The Purchaser shall get acquainted with the rules, tariffs and commissions of the bank, currency exchange rates and currency conversion rates, which may be applied to Booking payment on the Website. You are deemed to have accepted and agreed that the Agency shall not compensate the Purchasers for the expenses incurred in cases of additional conversions and exchange rate differences, since it shall provide the Purchaser only with information on pricing policy of the Carrier, but is not involved in establishing the interaction policy among the participants that serve payment transactions since their formation and until debiting the Purchaser’s account, as well as during the remittance of funds to the account as a result of the return of documents which confirm the Service. Before paying for the Services, the Agency recommends that you consult a qualified specialist to receive information on all the details of your payment transaction.

6.2.8 Currency exchange rates, which are available on the Website, are based on various sources available to the public and shall be used for informational purposes only. Currency exchange rates may not be updated on a daily basis, and actual prices may not be accurate and differ from the actual exchange rates for your payment transactions.

6.2.9 Currency Conversion and Bank Fees Charged for Payment:

• According to the rules of some Service Providers/Carriers, a request for debiting the Purchaser’s payment card in the amount of the Booking may be sent from the banks located outside the country in which the Booking is made. Since the request for payment card debit may be carried out by foreign Service Providers/Carriers, the issuing bank of the payment card may consider the Booking as an international transaction, and the Purchaser may incur additional expenses.
• Currency exchange rate and the amount of fees for an international transaction shall be determined solely by the issuing bank of the Purchaser on the day when it processes the transaction. Please note that the date of processing of your payment transaction may be different from the date of payment on the Website.  
• If the Booking is made outside the country where the payment card is issued or the currency of the payment differs from the currency of the payment card, the bank may convert the payment amount in local currency, charge a commission for currency exchange and charge a fee for the international transaction. In this regard, the amount indicated in the statement payment transaction confirmation may be in local currency, and this amount may be different from the amount indicated on the summary page of Booking payment on the Website.
• Currency conversion and bank fees may occur both at the stage of payment and at the stage of a refund when Booking cancellation is carried out.

6.3. General Rules. Refund

6.3.1. The Purchaser shall always be refunded their money, which have been paid for the Booking, pursuant to these Terms, the Service Provision Rules/Fare Rules, other rules and recommendations, etc., including those from the Carrier/Service Provider that are applicable to the submission and processing of a Service refund request, and the requirements of the applicable law.

6.3.2. Refund processing procedure and technical procedure of refunding the Purchaser their money shall be regulated by the Service Provision Rules/Fare Rules for each separate Service the bought Service relates to.

6.3.3. The Agency is entitled to require the Purchaser, who initiates a refund, to provide the copies of supporting documents: ID documents (e.g., passport), applications, certificates and other documents confirming the reasons for the refund, as well as to provide a bank statement when resolving financial disputes. By submitting a Service refund request, the Purchaser shall provide the Agency with detailed reasons for Service refund to the highest possible extent. The Purchaser is entirely and solely responsible for failure to submit the necessary documents, as well as for failure to provide the Agency with sufficient reasons for the Service refund.

7. ADDITIONAL CONDITIONS OF WEBSITE SERVICES USE

7.1. Flight Tickets Service. General Terms and Conditions

7.1.1. The requirements of the Flight Tickets Service shall apply subject to the aforementioned general rules of booking of, purchase of and payment for the Services, as well as additional rules of operation of the Flight Tickets Service, which are available at the following link.

7.1.2. By placing the Booking, you are deemed to have acknowledged and agreed that any terms and conditions of the Flight Tickets Service may be informed to you just before Booking placement (at each stage of Booking placement), as well as sent to your email address/mobile phone number at any time before or after Booking placement.

7.1.3. All legal relationship related to the booking of flight tickets and/or ancillary services of the Carriers, including but not limited to: booking and ticketing rules; payment rules; fare rules; rules of cancellation/refund of traffic documents (electronic tickets), as well as making changes to them; rules of ticketing of and cancellation of the ordered ancillary services of the Carriers; other terms and conditions of Service provision by the Carriers, shall be regulated by the Service Provision Rules of the corresponding Carriers, Fare Rules for a particular flight ticket, carriage contract, IATA Agreement, these Terms, as well as other rules of the applicable law and international legal norms.

7.1.4. You are hereby notified that the Carrier does not always provide the Agency with/publish in the global distribution system information on cancellation/delay of flights, or other changes in respect of a flight ticket, and therefore you yourself are required to monitor flight information, which is included in the ticket.

7.2. Flight Tickets Service. Booking

7.2.1. As a general rule, it is possible to buy a flight ticket on the Website 364 days prior to the date of the flight and at least 4 (four) hours before the departure time of the chosen flight. In case of any doubts, buy flight tickets with the help of the Customer Care Service.

7.2.2. Baggage carriage rules are defined in the Fare Rules and are available when making the Booking. Depending on the fare of a flight ticket, the Passenger may carry with them a certain volume of baggage for free. The Purchaser shall get acquainted with the baggage carriage rules on their own and is deemed to have agreed that the baggage carriage rules of each particular Carrier may differ, vary in different tickets in one Booking (in segment ticketing) and differ in the Booking of each Passenger separately (in a multifare Booking).  
Also, the Passenger shall on their own get acquainted with the list of items prohibited for carriage and carriage requirements of certain categories of baggage, as well as the baggage allowances and rules.

7.2.3. The Purchaser may clarify with the Customer Care Service the availability of and order ancillary services of the Carrier if those are provided by the Carriers, namely: special menu, selection of seats onboard, animal transportation, nonstandard or extra baggage, apply for assistance in boarding of/disembarking of disabled persons, services to accompany children, and others. Some of the ancillary services of the Carriers are available during Booking placement of flights of certain Carriers.

7.2.4. The Purchaser shall get acquainted with and comply with the rules of the Carrier regarding the purchase of flight tickets, travelling with children or travelling of unaccompanied minors. Before placing the Booking, we advise you to consult with the Customer Care Service.

7.2.5. The Passenger shall clarify with the Customer Care Service and/or Carrier the requirements in respect of transportation of electronic equipment and devices, as well as conditions of their use while travelling.

7.2.6. The Customer shall not bring any claims, complaints, file any lawsuits, petitions, etc., against the Agency, which are related to the unforeseen circumstances which the Customer/Receiver has faced as a result of the Customer's violation of the terms and conditions of these Terms, namely as a result of the occurrence of an unforeseen situation the Customer/Receiver has faced, if at the time of Booking placement the information on rules, procedure and conditions of baggage transportation was not available in the Booking System and/or Customer Care Service, and the Customer failed to get acquainted with the rules, procedure and conditions of baggage transportation and under the fare established by the Carrier, prior to Booking payment.

7.3. Flight Tickets Service. Price. Payment Procedure and Ticketing

7.3.1. The price of flight tickets consists of fares, taxes and charges imposed by the Carriers and airports. The price of a flight ticket may include a Service Fee of the Agency (its partners or affiliates), bank charges and surcharges for funds transfer. The total price of the flight ticket is available in the Booking System at the moment of purchase and may differ depending on the chosen payment method.

7.3.2. Flight ticket fare is determined by the Carriers and is available in the Booking System at the time of Booking placement/ticketing on an "as is and as available" basis. The Agency shall not make any warranty as to the possible change of flight ticket price from the time of Booking placement and payment until actual issuance of traffic documents as the Agency does not influence the fare policy of the Carriers.

7.3.3. When placing the Booking, the Purchaser is notified (on the Website by the time of Booking confirmation, or in the invoice, which is sent via email) of the period set for the payment of the flight ticket. Generally, the Purchaser is given up to 12 (twelve) hours to pay. In some cases, the payment period may be 4 (four) hours or less. The Purchaser shall comply with flight ticket payment terms.

7.3.4. You are deemed to have been informed of and agreed that your Bookings, which were placed and not paid within the specified time, may be cancelled by the Carrier or the fare may be changed. The Agency shall not be responsible for the cancellation of such Booking by the Carriers and does not guarantee the preservation of fares when making a re-Booking of the same flight tickets.

7.3.5. The Fare Rules are valid at the time of Booking placement and may be solely altered by the Carrier before the time of flight ticket issuance, without notifying the Passengers. If the Agency issues a flight ticket, and the fare is different from the one which was valid at the time of Booking placement, the Customer Care Service shall notify the Purchaser of fare change and is entitled to send the Purchaser an invoice to be paid additionally. If the Purchaser does not agree to purchase the flight ticket for the altered price, the Booking shall be cancelled and the Purchaser is refunded their money under these Terms.  

7.3.6. Travel document (e-ticket) issuance is carried out by the Agency after its authorisation by the Carrier in Booking System. Purchaser will be duly informed about the confirmation of the Booking after the booking payment, if other terms are not set by the Service Carrier/Provider.

7.3.7. The proof of purchase of a flight ticket is an electronic ticket/itinerary receipt that is sent to the Purchaser's email address indicated when placing the Booking or provided to the Purchaser in another agreed way, upon confirmation of the Booking during 48 hours.

7.3.8. If the issuance of the paid flight ticket has been postponed at the request of the Purchaser, then after the deadline determined for the issuance of paid tickets expires, the flight ticket price or fare may be changed by the Carrier, and the booked seats may be forwarded for general sale.

7.3.9. When placing the Booking or upon its ticketing, the Purchaser may be given the opportunity to order ancillary services provided directly by the Carriers (e.g., seat selection on the plane or payment of excess baggage charges). The conditions, volume and cost (additional fees) of such services shall be determined by the Carriers and depend on each flight separately. The Purchaser may be charged the Agency Service Fee for the processing of ancillary service requests.

7.3.10. The Agency shall send a request to the Carrier for the order of ancillary services only after payment confirmation from the Purchaser. The proof of purchase of the Carriers’ ancillary services is an electronic receipt sent to the Purchaser’s email.

7.3.11. In case of nonconfirmation by the Carrier of the ordered ancillary services, the Purchaser shall receive a full refund. In case of a refund for the Carriers’ ancillary services at the Purchser’s request, the refund amount shall be calculated in accordance with the Service Provision Rules and Fare Rules of the Carrier excluding the Service Fee.

7.3.12. Please note that the Carriers’ ancillary services and flight tickets are cancelled, changed and refunded as separate Services and do not depend on each other. Non-confirmation of ancillary service does not lead to automatic cancellation of the flight ticket. In these cases, the Customer Care Service shall inform the Purchaser of the possible options of confirmation or cancellation of the flight tickets or Carrier’s ancillary services. The Purchaser shall confirm the ordered ancillary services within the terms notified by the Customer Care Service.  

7.3.13. The Agency shall not be liable for and shall not compensate for any expenses associated with moving between terminals or airports.

7.4. Flight Tickets Service. Flight Ticket Cancellation, Refund and Change

7.4.1. In case of a flight ticket exchange/refund, the decision about the refund amount and fines to be imposed shall be applied in each separate case and solely by the Carrier and depends on the Service Provision Rules/Fare Rules in respect of a particular flight ticket and internal rules of the Carrier. In addition to the fines, additional charges of the Carrier for the provision of its Services may be applied in case of a ticket exchange/refund.

7.4.2. In case of a voluntary flight ticket exchange/refund at the Purchaser’s request (excluding fines and charges of the Carriers), the Agency has the right to charge a Service Fee for its exchange/refund services as follows: