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OVERALL ASSESSMENT OF THE AIRLINE

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

CHECK-IN

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

BOARDING THE PLANE / FLIGHT

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

ON BOARD COMFORT

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

FLIGHT ATTENDANTS / AIRLINE STAFF

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

SERVICE

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

TRANSPORTATION OF LUGGAGE

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

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